1. What types of jewelry do you offer?
We specialize in antique and vintage jewelry, including rings, necklaces, bracelets, earrings, and brooches. Our collection features carefully curated pieces with historical significance and timeless beauty.

2. How can I be sure the jewelry is authentic?
Each piece is thoroughly inspected and verified for authenticity. We provide detailed descriptions of hallmarks, testing and offer detailed images, and where applicable, certification or provenance information.

3. Do you offer resizing services?
Yes, we offer resizing for most rings. Please contact us before purchasing to confirm if resizing is possible for your selected piece. 

4. What payment methods do you accept?
We accept PayPal, and bank transfers. We do accept cash payment in and around Salzburg, Austria. All transactions are securely processed. Please contact us for your preferred payment Option.

5. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location. Customs duties and import taxes may apply. Orders above a certain value may qualify for express shipping options. Please contact us for details and we will let you know about secure shipment to your preferred location. 

6. What is your return policy?
We accept returns within 14 days of delivery if the item is in its original condition. Please contact us to initiate a return. Custom orders, resized items, and final sale pieces are non-refundable.

7. How do you ensure the jewelry is in good condition?
All pieces are carefully cleaned, restored if necessary, and inspected for quality. Any imperfections are noted in the product description. Please keep in mind that vintage and antique jewelry may show signs of wear, which add to its unique character.

8. Can I request a custom piece?
While we primarily deal in antique jewelry, we may be able to source specific pieces or customize certain items upon request. Please contact us for details.

9. How do I take care of my antique jewelry?
Avoid exposure to water, chemicals, and extreme temperatures. Store pieces in a soft pouch or box and clean them gently with a soft cloth. 

10. What happens if I provide the wrong shipping address?
Please ensure your shipping details are correct before finalizing your order. We are not responsible for lost or delayed shipments due to incorrect addresses. If a package is returned due to an incorrect address, you may need to cover additional shipping costs.

11. How can I contact you?
For any inquiries, feel free to reach out via email to eva@bardotantiquejewellery.com. We’re happy to assist you!